FREQUENTLY ASKED QUESTIONS
Orders paid by 11:59pm will get shipped out next day.
You can select your item(s) from our product page by clicking on the item and entering the amount you would like to purchase. Your item will then be saved into your shopping cart. Once you have completed your shopping, click on the shopping cart to proceed to checkout. After we receive your order, an email will be sent to you with payment instructions for Interac E-transfer.
Please check your junk mail if you don’t receive the email.
A single order must be between $50.00 CAD to $2000.00 CAD. Multiple orders can be placed should you exceed the limit.
Please make a note after you place your order that you require a no signature package, this way your package will not require your signature upon arrival.
If you chose this option, please be-aware that we are not liable for any losses or missing packages once it leaves our post office.
Packages are generally received between 1-3 business days, it may take couple extra days if you are located in a remote area; if the orders and payments are completed by 11:59pm PST. We ship with Canada Post XpressPost. You will then be able to track the delivery status online.
Please check your junk mail if you do not receive the email in your inbox.
We offer the option to add on more protection on your package at an additional cost. This option will also require a signature at time of delivery.
All cases of substandard product need to be reported within one week after delivery. Each problem will be evaluated on a case by case basis and a decision shortly follow. Please be prepared to provide enough evidence to make a claim.
It is out of our control if packages get lost by the shipping company; however in the case that this does happen, we will look into tracking down the package which may take up to 5 business days. Please ensure that you are inputting the correct address when checking out to avoid any delays. Depending on the situation, we may resend a replacement package to you but we can assure you that we will handle the situation accordingly.
To ensure your privacy, all orders will be packed in vacuum sealed, odour proof bags. The package will not have any labels in relation to our company to further protect your privacy.
We ship with XpressPost via Canada Post. 1-3 business days
Please note: May take extra couple days to rural areas
Should the package be delivered while you’re not home, a slip will be left by Canada Post with the nearest post office location for pick up.
We suggest you sign up for FlexDelivery on the Canada Post website, if you prefer to have your package delivered to a post office rather than your home. FlexDelivery allows you to select a post office convenient to you.
As a safety precaution for all our customers, all sales are final and we apologize for any inconvenience.
If you received an item you did not purchase or find that your order is missing an item, please contact us and we will ship your missing item to you as soon as possible with no shipping fee.
Your referrals are our greatest compliments; we thank you for trusting us to provide your family and friends with a safe and secure experience. To refer a friend, you must:
- Go into your account dashboard
- You will find a tab called “Refer a Friend”
- You will be provided a link that you can copy and send to your friends to use
Once your referral makes a purchase, your referral will get the initial 15% off discount code for use and you will receive a coupon code for 10% off your next purchase.
We only ship within Canada – we apologize for any inconvenience.
Please contact us immediately so that we may accommodate your changes in the event that your order has not been shipped.
For every dollar you spend, you will receive 1 Green Buck. 20 Green Bucks is equivalent to $1.00 CAD which can be used towards your future purchase.
WITH EVERY PURCHASE:
For every $1 you spend, you will receive 1 GREENBUCK (1GB). 20GB is equivalent to $1.
EXAMPLE: If you made a purchase of $500, you will receive 500GB which is valued at $25.
LEAVE US REVIEWS:
1. Write us a product review on our website for 100GB ($5)
2. Write a review about us on our website for 200GB ($10)
3. Write us a review on any other platform (reddit, canadianMOM, discord, etc.) to receive 500GB ($25)
4. Share us on social media for 100GB ($5)
5. Youtube Unboxing/Reviews – Please contact us if you wish to do an unboxing or review for us through YouTube.
PLEASE NOTE THE FOLLOWING:
1. You must follow proper format for reviews on that particular platform. 1-2 sentences will sometimes not be sufficient.
2. You may only write one review per order AND the review has to be made within a month of receiving the order. Please contact us should you have any questions in regards to same.
If you decide to leave us a review listed above, please take a screenshot of it and forward to CUSTOMERCARE@MYGREENSOLUTION.NET so that we can verify and manually add the GreenBucks to your account for use.
Please contact us if you have made a review and haven’t received your GB.
REFER A FRIEND:
To refer a friend, you must:
1. Go into your account dashboard
2. You will find a tab called “Refer a Friend”
3. You will be provided a link that you can copy and send to your friends to use
Once your referral makes a purchase, your referral will get $30 worth of GreenBucks (600GB) credited to their account for use and you will also receive $30 worth of GreenBucks (600GB) off your next purchase.
We thank you in advance for trusting us to provide your family and friends with a safe and secure experience.
Flat shipping rates within Canada is $22.50 CAD
Free shipping will apply if your order is $200.00 CAD or more!
Shipping address will automatically be assumed as the billing address.
If you would like to change it, please do the following:
- Click on My Account
- Scroll down to “Shipping Address” and put in your desired location
- Please contact us via email of these changes as soon as possible
Click on My Account and edit your information and then hit Save Changes when you are finished.
There will be an option to enter promo codes at the cart & checkout page.
The items you saved will always be in the cart but we cannot guarantee it’ll be in stock.
We will gladly hold your order for 24 hours before cancelling it.
Yes, we do! Email us about the affiliate program to get started. We will gladly pay for any referrals from your website, social media or blog. Every time someone clicks on the link and makes a purchase with us, we will offer you 5% cash on all their purchases before tax.
If the product you are looking for is not available on our site, please let us know. We will do our best to accomodate you.
We will match any lower price if the product comes from the same manufacturer and if the product is not on a promotional deal. Email us with the name of the other website and we will verify the price of the product.
If we run out of the flower you have purchased, we will email you offering credit or to see if we can interest you in another strain. If we do not hear back from you by the time the driver leaves with the packages, we will make a judgement call and provide you with a similar grade and strain.
We also double check your order for items that are suppose to be in your order.
We always accurately weigh our items before we ship as well. If you feel like your item was not weighed out properly. We will do the best we can to replace your item however, there will be a few steps to qualify for this.
- Please take a picture of the package without the seal open
- If the vacuum seal is open, we will not be doing any replacement packages.
We currently offer a $0 delivery fee in Surrey, BC. All other cities serviced will be subject to a $5 fee. Minimum order must be $50.
We offer same day delivery within Surrey provided you order within our store operating hours:
Sunday to Monday : 12PM – 10PM
Tuesday to Saturday : 10AM – 10PM
Cut off for same day delivery is 9:30PM everyday. Anything received after will be delivered the following day.
Our standard delivery times are 2 hours or less. Driver will send you an updated ETA when on the way to you.
You can place an order via our website and selecting delivery at check out or by texting us at 604-615-2799.
You will receive an initial text to the number you provided us to let you know we’ve received your order.
You will then receive a second text from us when we’re on the way to you – providing you with an ETA.
We accept cash for local, same day delivery only. There should be an option at checkout.